Hospital food and nutrition services play an important role in patient recovery and well-being. Foodservice quality can also influence patients' satisfaction with their overall hospital experience. With healthcare industry competition on the rise, many hospital food service operations are looking for ways to improve patient satisfaction..
Using Alpha HROS powers nutrition workers with real-time patient information and customized menus on the screen, so they can walk patients through a safe and satisfying menu selection process. Also menu review features such as food allergy, diagnosis, recommended diet and food/medication interaction checking prevent menu errors and protect patient health..
ALPHA HROS successfully designed and developed web portals for the hospital dietitians, kitchen staff, food delivery staff and the application administrator; along with two variants of the integrated mobile app for Android / IPad /IOS tablets. Below are the main highlights of ALPHA HROS solution approach.
Patient Meal Order Processing - Kitchen staff can view and print meal order lists received from the patients for breakfast, lunch and dinner along with patient locations. Once an order is delivered, the order status can be updated...
Feedback - Patients can provide valuable feedback instantly using ALPHA HROS in-built meal survey.Useful data analysis can be carried out for future improvements by the Hospital and the Service Provider. Read more..
Alpha HROS provides a host of reports including; orders, monthly cumulative reports, popular dishes, ward issues, age groups, food temperature report, finance report, individual ward reports, and feedback. Generates report showing statistics of menu sets ranked by popularity and history.
All meals provided by the kitchen are presented visually on the ALPHA HROS Tablet giving the patient a better perceived choice, with allergy and suitability information. Read more..
ALPHA HROS provides a clear path for the patient to choose their meal for lunch and supper. Number of food items can be limited to minimize waste.
Touchscreen-based Interface - The basic version of the mobile app allows patients to order using the tablet's touchscreen interface.
Audio-based Interface (*)- An alternate, single-screen tablet interface was specifically designed and fitted with uniquely projected buttons for the visually-impaired. The same menu choices are available in audio format in the language of the patient's preference.
E-Menu is fully integrated with our ALPHA-RESTO software for order processing and billing if required. Read more..